Case Study
Mobile App Development for Travel Industry
Client
The client is an Indian travel company excelling in domestic & international tour packages including guided group tours, exclusive tailor-made holidays, corporate MICE travel, and inbound travel.
Executive Summary
The client wanted to strengthen their customer service and sales turnaround with mobile applications (Android and iOS); this would help their associates, sales team, and their employees to service prospective customers On-The-Move.
Technology
- Android & iOS
Solution
- A mobile application that can showcase tour packages, log customer details, display travel itineraries, and perform financial transactions to close the booking was developed.
- Visa regulation information was integrated.
- Integrated web services from a .Net based ERP system for travel ticket booking.
- Facilitated B2C and B2B through the mobile app.
- PayTM payment gateway for booking.
- The payment can book the seats and hold them for two hours in case of B2C bookings and 6 hours in case of B2B agent bookings.
- Intuitive UI for seamless navigation.
- The client can download reports of the bookings/inquiries.
Challenges
- Extensive analysis of needs due to the complex and sensitive nature of the business.
- Business critical report generation with customized representation.
- Dynamic booking facility which involves real-time price variation.
- Visa regulatory watch, to ensure unerring information is distributed.
Clients Benefit
- Robust payment module for booking.
- Increased turn around in inquiry to booking.
- Faster time to action per pax.