Securities Sales Portal For Largest Private-Sector Bank
Client The customer may be a leading global investment bank rapidly growing in North America, Asia, and key emerging markets. With quite 100,000 employees in 72 countries, it […]
Client
The customer may be a leading global investment bank rapidly growing in North America, Asia, and key emerging markets. With quite 100,000 employees in 72 countries, it offers unparalleled financial services throughout the planet.
Executive Summary
The customer has different departments and varied processes practiced across the world . an outsized part of these processes is standard across the departments; thereby amounting to duplication of work and hampering the productivity of FTE (Full Time Employees). The bank was keen to scale back duplication and enhance employee productivity. They internally decided to adopt VBA and use macros to automate the set processes. Synergy Technology Services started the engagement at 1 location and have grown the engagement to six locations across 3 countries.
Synergy Technology Services started the engagement at 1 location and have grown the engagement to 6 locations across 3 countries.
Technology
Solution
- Devised a mechanism to identify the duplication in the process and mitigate it.
- The entire workflow was streamlined to ensure there is no surrogate files created.
- Put in a robust and flexible delivery process across locations.
Challenges
- Learning, understanding and implementing automation process in a short span.
- Supporting departments in 6 locations across 3 countries with different processes simultaneously.
- Put in a robust and flexible delivery process across locations.
Business Impacts
- Fully automated process to enhance productivity.
- Success of the above approach triggered the demand for a similar solution across various departments spread across different locations/countries.