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Operations process management for a leading software development company
Client
A leading IT services and solutions provider headquartered in the US, with offices in UK, Japan, Germany and India. They also have four state-of-the-art development centers in India that leverage a cost-effective delivery mechanism and a wide talent pool catering to a client base consisting of Fortune 500 companies.
Executive Summary
The customer wanted to build an operations management system to be able to bring a complete control over all the operational activities which included Sales management, Project Management and Resource Management.
Technology
ASP. NET
C#.NET
Infragistics
N-Tier Architecture
SQL Server 2000
DTS Package
Solution
The application developed served as a platform allowing any module to be plugged in by extending the core design.
An independent component was designed with an open ended architecture; where in each module is capable of either working independently or be integrated with the parent platform.
A three stage extensive unit testing strategy was adopted for the component independently and for the application as a whole.
Fortnightly component integration schedule
Challenges
Critical data migration from multiple systems
Ensuring the dynamic workflow is not compromised for each of the departments
Coordination between multiple teams working from different locations on different modules
Stringent deadlines
Business Impacts
Comprehensive and staged functioning of all operational activities.