Operations process management for a leading software development company

Client

A leading IT services and solutions provider headquartered in the US, with offices in UK, Japan, Germany and India. They also have four state-of-the-art development centers in India that leverage a cost-effective delivery mechanism and a wide talent pool catering to a client base consisting of Fortune 500 companies.

Executive Summary

The customer wanted to build an operations management system to be able to bring a complete control over all the operational activities which included Sales management, Project Management and Resource Management.

Technology

• ASP. NET
• C#.NET
• Infragistics
• N-Tier Architecture
• SQL Server 2000
• DTS Package

Solution

• The application developed served as a platform allowing any module to be plugged in by extending the core design.
• An independent component was designed with an open ended architecture; where in each module is capable of either working independently or be integrated with the parent platform.
• A three stage extensive unit testing strategy was adopted for the component independently and for the application as a whole.
• Fortnightly component integration schedule

Challenges

• Critical data migration from multiple systems
• Ensuring the dynamic workflow is not compromised for each of the departments
• Coordination between multiple teams working from different locations on different modules
• Stringent deadlines

Business Impacts

• Comprehensive and staged functioning of all operational activities.
• Productivity benchmarking to plug loopholes.
• Predictive planning of everyday activities.