Mobile App Development for Travel Industry

Case Study

Mobile App development for Travel Industry

Client

Client is an Indian travel company excelling in domestic & international tour packages including guided group tours, exclusive tailor-made holidays, corporate MICE travel and inbound travel.

Executive Summary

The client wanted to strengthen their customer service and sales turnaround with mobile application (Android and iOS); this would help their associates, sales team and their employees to service prospective customer On-The-Move.

Technology

  • Android & iOS

Solution

  • Mobile application that can showcase tour packages, log customer details, display travel itinerary and perform financial transaction to close the booking was developed.
  • Visa regulation information was integrated.
  • Integrated web services from a .Net based ERP system for travel ticket booking.
  • Facilitated B2C and B2B through the mobile app.
  • PayTM payment gateway for booking.
  • The payment can book the seats and hold it for two hours in case of B2C bookings and 6 hours in case of B2B agent bookings.
  • Intuitive UI for seamless navigation.
  • Client can download reports of the bookings/enquiries.

Challenges

  • Extensive analysis of needs due to complex and sensitive nature of the business.
  • Business critical report generation with customized representation.
  • Dynamic booking facility which involves real-time price variation.
  • Visa regulatory watch, to ensure unerring information is distributed.

Clients Benefit

  • Robust payment module for booking.
  • Increased turn around in enquiry to booking.
  • Faster time to action per pax.