Operations Process Management For A Leading Software Development Company

Case Study

Operations Process Management For A Leading Software Development Company


A leading IT services and solutions provider headquartered in the US, with offices in UK, Japan, Germany and India. They also have four state-of-the-art development centers in India that leverage a cost-effective delivery mechanism and a wide talent pool catering to a client base consisting of Fortune 500 companies.

Executive Summary

The customer wanted to build an operations management system to be able to bring a complete control over all the operational activities which included Sales management, Project Management and Resource Management.


  • ASP .Net
  • C# .Net
  • Infragistics
  • N-Tier Architecture,
  • SQL Server 2000
  • DTS Package


  • The application developed served as a platform allowing any module to be plugged in by extending the core design.
  • An independent component was designed with an open ended architecture; where in each module is capable of either working independently or be integrated with the parent platform.
  • A three stage extensive unit testing strategy was adopted for the component independently and for the application as a whole.
  • Fortnightly component integration schedule


  • Critical data migration from multiple systems
  • Ensuring the dynamic workflow is not compromised for each of the departments
  • Coordination between multiple teams working from different locations on different modules
  • Stringent deadlines

Business Impacts

  • Comprehensive and staged functioning of all operational activities.
  • Productivity benchmarking to plug loopholes.
  • Predictive planning of everyday activities.