Case Study
Client
Client is an American entertainment company. A technology driven leader in Music distribution & artist and label services.
Executive Summary
There are a lot of enormous files that businesses in the media and entertainment sector need to share and store. a multimillion distributing system, enormous amount of data is stored and used in multiple applications. This yearns to be technologically strong and competent to be top in the industry. The rising clientele urged them to have a technology support system and asked STS came as a guardian since past several years.
Problems
Technology is ubiquitous. From Phonographs to streaming the music took a lot of technological advancement and staying channeled with the ever-changing technology is competitive.
Technology
Language:
- Python
- React JS
- GraphQL
- PHP
Database:
- Neo4j
- MySQL
- Snowflake
- No-SQL DBs
Solution
STS has provided an offshore support centre with simplified customer technical service expertise that has assisted business customers in gaining a competitive advantage through the use of integrated electronic channels and business processes. Without technical assistance customers will be in chaos. We verified that the complete programme runs without any issues. This entire project was handled in the form of SLA driven approach.
A look at our Technical Support with business automation
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Benefits
- 60% reduce in manual efforts of optimization of uploads
- Customer Satisfaction has increased
- Process automation has helped minimize human errors
Highlights
- All technical queries are being handled with precision
- On-time delivery of quality deliverables